FAQ
Before contacting us, please take a moment to review our Frequently Asked Questions, which may already address your concerns.
If you require further assistance, you may reach us at support@junpeakshop.com.
1. When will my order arrive?
Orders typically arrive within 7–25 business days, depending on the destination country and shipping method selected.
Please note that customs processing times vary by country, which may affect final delivery times.
2. Has my order been dispatched?
Order processing generally takes 1–5 business days (excluding weekends and public holidays).
During this period, your order is prepared, packed, and handed over to the shipping carrier.
You may receive your tracking number after the package has already been collected by the carrier.
If you cannot locate your dispatch email, please check your Spam/Junk folder. You may also contact us for a real-time update.
3. My item arrived damaged. What should I do?
If your item arrives damaged, please take clear photos and email them to us.
We will assist you with a replacement or refund, based on your preference.
Please note that minor damage to outer packaging (such as boxes or envelopes) may occur during transit and does not qualify for a claim, as this is outside of our control.
4. I ordered multiple items but only received one.
Some items may be shipped from different warehouses and may arrive separately.
If you receive only part of your order, the remaining items will arrive shortly.
5. I need to cancel or change my order.
If your order has not yet been shipped, we will do our best to modify or cancel it.
Please contact us as soon as possible.
Once your order has been dispatched, it can no longer be changed or canceled.
6. My order has not arrived. What should I do?
If your order has not arrived within 45 business days after dispatch, please contact us.
We will review the situation and offer a reshipment or a refund in accordance with our policies.
7. I entered the wrong shipping address. Can I update it?
If the order has not been dispatched, we can update the address for you.
If it has already been shipped, we are unable to make further changes.
8. I did not receive my confirmation email.
Please check your Spam/Junk folder.
If you still cannot locate the email, contact us and we will resend it to you.
9. I was charged more than the advertised price. Why?
All payments are processed in USD.
Your bank may apply additional currency conversion fees, which are not charged by us.
Any customs duties, VAT, or import taxes are the responsibility of the customer, not Junpeakshop.com.
10. I did not receive a tracking number.
Your tracking number is usually included in the dispatch confirmation email.
If it is missing or if you require an update, please contact us.
11. What payment methods do you accept?
We accept all major payment methods supported by Stripe, including:
Visa
Mastercard
American Express
And other widely used methods depending on your region
12. Do you ship internationally? What are the shipping costs?
Yes, we ship to most countries worldwide, and most regions qualify for free shipping.
We currently do not ship to:
Crimea, Syria, and other sanctioned countries or regions.
If you have any additional questions, please feel free to contact us at support@junpeakshop.com.
Our team is here to assist you.